Warranty conditions and certificate.
All of LOBSTER’S DAY’s products come with a warranty. Our products are top-of-the-range and all our pieces are designed and built to withstand extreme outdoor conditions provided they are used properly.
Pieces covered by the warranty:
Anti-C Polyester structures, metallic bases, cushions, table tops.
Rhombus Polyester structures, metallic bases, cushions, table tops.
Bypass Polyester structures, cushions, table tops.
AF Polyester structures, metallic bases, cushions, table tops.
Quarantine Polyester structures, cushions, table tops.
Generic tables Polyester structures, table tops.
For contract - Polyester structure, 2 years.
- Metallic bases, 2 years
- fabric, 6 months
- foam 6 months
- table tops 1 year
- marble tops only up to delivery.
For retail: - polyester structure, 5 years.
- Metallic bases, 5 years
- fabric, 6 months
- foam 1 year
- table tops 2 years
- marble tops only up to delivery.
* This warranty is applicable subject to the proper use of the product
Description of materials and non-application of warranty:
Polyester bases and structure: The structures are made of fibreglass and polyester, non-conductive material, highly resistant to climatic changes, high and below zero temperatures. Mass dyeing gives it its colour and is present throughout the manufacturing process. The colour is not directly affected by the sun and atmospheric effects but they can slightly change the brightness over time and usually only noticeable when placing the product on the side of a new part. All finishes are performed manually, resulting in the pieces having irregularities and not being exactly the same as each other. None of these irregularities will be considered to be a defect due to being a result of a manufacture process. The structure is covered by the warranty under normal use and maintenance conditions, against any manufacturing defect that affects its functionality. This warranty does not cover any defects or imperfections over time or wear and tear resulting from personal use.
Metallic bases: Our bases are made of iron, and are subjected to proper protocols to ensure their durability when used outdoors. It contains cataphoretic, an anti-corrosion immersion-applied finish, followed by a coating of polyester powder paint in the stove at 180º. The base is covered by the warranty under normal use and maintenance conditions, against any manufacturing defect that affects its functionality. This warranty does not cover any defects, imperfections or scratches over time or wear and tear resulting from personal use. Some examples of what is not covered by this warranty are blows or scratches on the structure or rusting on the same, caused by repeated blows that make the protection and painting to come off.
Fabrics: The fabrics are water repellent and high quality, and are mass-dyed to ensure their resistance to the sun and colour fading. This warranty does not cover any imperfections over time or wear and tear from personal use.
Foam: Our foams are sufficiently thick for their use. While our foams are high-quality, they can become deformed and lose their thickness over time.
Marble: due to being natural stone, it can become changed over time. Marble can become stained from contact with acids, alcohol, detergents, with an acid ph, grease, oils, etc. due to being a porous stone. Our marbles have a hydrofugnate protective finish. However, direct sun, highly abrasive climates and constant wind with particles may speed up the wear of this protective layer. We recommend maintenance every three months using our protective liquid that customers can obtain from us under request. We also recommend covering any that will be used outside with our protective case. The warranty is only valid for manufacturing defects.
Glass: all our glass is temperate, and the warranty does not cover its breakage following delivery.
Fabrics: LOBSTER'S DAY provides no warranty on the fabric for orders using the customer’s fabric.
Transport: all our products are properly packaged to withstand travel to the destination. Furniture is packaged in cardboard boxes and marbles and glass in wooden boxes. Lobster's is not responsible for any breakage taking place during transport, where such damage must be borne by the contracted companies. Our cargo is transported insured. Customers have 24 hours to inspect the cargo and to record any damage. Once this 24-hour period has elapsed, transport insurance are not responsible for covering damage, and lobster's day will also not cover this.
In the event that the end customer contracts or work with their own transport company, Lobster's day shall not be liable for any damage that takes place during transportation, and due to the fact that it is not the party contracting forthe service, we will not arrange any insurance nor perform any administrative procedures due to not being the contracting parties of the service. These procedures will be borne by the contracting party.
Any customers considering making a claim based on the quality of the final product or any of its components will need to provide evidence (photos) to allow us to assess whether the problem has originated in the piece itself, or if it is due to improper use of the same.
LOBSTER'S DAY will immediately analyse the claim and will change the affected piece or parts if this is due to a manufacturing fault.
The term of the warranty starts from the date of the invoice.
Lobster’s day / www.lobstersday.com / Designed and manufactured in the EU. / firstname.lastname@example.org / T. 00 34